Terms and Conditions
Effective January 1, 2026
Prestige Rocklin Concrete and Masonry, rocklinconcreteandmasonry.com, sales@rocklinconcreteandmasonry.com
Accepting these terms
These terms explain how Prestige Rocklin Concrete and Masonry works with the people who use this website and hire us. When you browse the site, call us, send the contact form, accept an estimate or let our crew start work, you agree to these terms.
If you don't agree with them, please don't use the site or book work with us. If you have a question about any part of this page, ask us before you sign anything, and we'll explain it in plain words.
What we do
We're a masonry contractor in Rocklin, CA, and we also do concrete work. Our services include foundation repair, chimney and brick repair, tuckpointing, pavers, retaining walls, block walls, stone veneer, outdoor kitchens and walkways for homes in Rocklin and the cities around it. You can read more about who we are on our About page.
The descriptions on this site are general. The exact work we'll do on your house is the work written in your estimate or agreement, because every wall, chimney and slab is different once we look at it in person.
Estimates and pricing
We give free on-site estimates with no obligation. An estimate is our best price for the work we can see and measure on the day we visit, and it's good for the period written on it.
Masonry often hides things until it's opened up, like soft or missing mortar behind a face, rotted framing behind veneer, or poor soil under a footing. If we find a condition like that, we'll stop, show you what we found and give you a written change in price before we do the extra work. We won't add charges you haven't approved.
Prices can change if you change the scope, the materials or the finish after you accept an estimate. Any change is agreed in writing before our crew does it.
Scheduling, delays and cancellation
Once you accept an estimate, we'll give you a start date and an expected length for the job. Those dates are our honest plan, not a promise, because rain, heat, material delivery, curing time and permit inspections can all move a schedule.
Please make sure we can reach the work area, and let us know about pets, gates, sprinklers or anything buried in the area we're digging. If we show up as scheduled and can't get to the work, we may need to set a new date.
If you need to cancel or reschedule, call us as soon as you can at (916) 666-6314. If we've already ordered special materials or started work, you may be charged for those materials and the work done up to that point, as written in your agreement.
Payment terms
Your estimate or agreement sets out how much is due and when, including any deposit and progress payments. Final payment is due when the work in the agreement is complete, unless your agreement says otherwise.
If a payment is late, we may pause work until the account is brought current. Materials we supply stay ours until they're paid for, and we may use the collection and lien rights California law gives contractors if a balance goes unpaid.
Our workmanship and what we don't warrant
We're licensed and insured, and we stand behind our work with satisfaction guaranteed on every job. If something about our work isn't right, tell us and we'll come back and look at it. Any written warranty for a specific job is the one stated in your agreement.
Some things are outside our control, so we don't warrant them. That includes normal settling, hairline cracks in concrete and mortar, color and texture changes in natural stone and brick, efflorescence, which is the white powder that can show up on masonry, and damage from soil movement, drainage, tree roots, earthquakes, vehicles or other work done after ours.
Manufacturer warranties on materials like pavers, block, veneer and fireplace units come from the maker, not from us. We'll pass along what they give you. Beyond what's written in your agreement and these terms, the site and our services are provided as they are, without other promises.
Limits on our liability
To the extent the law allows, Prestige Rocklin Concrete and Masonry isn't responsible for indirect or follow-on losses, like lost use of a space, lost income or the cost of staying elsewhere. Our total responsibility for any claim about a job is limited to the amount you paid us for that job.
Nothing in these terms limits responsibility that California law doesn't allow a business to limit, such as for harm we cause on purpose or through gross negligence.
Using this website
The articles, photos and advice on this site are general information to help you understand masonry work. They aren't a substitute for an inspection of your house, so please don't rely on them alone to decide on structural or safety work.
The words, photos and design on this site belong to us. You're welcome to share a link to our home page, but please don't copy our content for another business. We're not responsible for outside websites we link to.
Settling a disagreement
If you're unhappy with something, call us first, because most problems get solved in a short conversation and a return visit. If we can't work it out together, we both agree to try mediation in good faith before going to court.
If a dispute still can't be settled, it will be handled in the state or local courts serving Placer County, California, unless the law requires a different place.
Which law applies
These terms and any work we do are governed by the laws of the State of California, without regard to rules that would apply another state's law.
Changes to these terms
We may update these terms from time to time, and the version posted on this page is the one that applies when you use the site. The terms in your signed agreement are the ones that apply to your job, even if this page changes later.
How to reach us
Questions about these terms or a job are welcome. Call us at (916) 666-6314, or use the form on our Contact page, and we reply within 1 business day.
Our hours are Mon–Fri: 6 AM–9 PM, Sat–Sun: 8 AM–10 PM. We're based in Rocklin, CA 95677.